X-Ways Forensics Dongle Insurance

By default, if your dongle for X-Ways Forensics is lost, misplaced or stolen, we do not send you a replacement, as the original dongle can still be used (by whoever) to run the software, even by yourself if it shows up again. You cannot buy a new dongle in such a case, only a new license! (Remember that even if you have to buy a second license just for that reason, in total you still pay less than for 1 license of competing software, and for details on more discounts please see here.) 

As of X-Ways Forensics 16.1 SR-1, you can protect your dongles against that risk and run them in insurance mode, free of charge until further notice. That allows you to report a dongle as lost if you cannot find it any more or suspect theft, and to order a replacement dongle for a charge. In insurance mode, a dongle can only be used to start up the software a limited number of times, and must be topped up when it is close to running out of executions or has run out already. Topping up a dongle is free and a matter of a few seconds if X-Ways Forensics has an Internet connection (otherwise do it manually, see below). If a dongle is reported as lost, it cannot get topped up any more, so its potential misuse is limited. Insurance mode is recommended in particular for dongles that you often use on site (not only in your own office), carry with you when travelling, or that you leave to contractors, consultants, auditors, lawyers, externally working or temporary employees, students etc. or generally if you want to reduce your risks.

Manually Enter Transaction Code Here

How It Works

These are the rules that you accept if you use a dongle in insurance mode: 

• You can convert your dongle to run in insurance mode at any time in X-Ways Forensics under Help | Dongle. Important: The dongle is actually considered insured by X-Ways only when for the first time you top up the dongle and get an activation code from the server. You should do that very soon after changing to insurance mode.

• Transaction codes are produced by X-Ways Forensics to change the status of the dongle. You can either copy transaction codes in X-Ways Forensics and manually paste them on this web page to submit them, or click the button in X-Ways Forensics to send them directly if the computer on which you run X-Ways Forensics is connected to the Internet. You can arrange such a computer with Internet access with an installation of X-Ways Forensics which you don't actually use for cases, just for the purpose of reprogramming dongles.

• For any valid transaction code submitted to the server, you get an activation code returned that needs to be manually copied and pasted in X-Ways Forensics, except if you send the transaction code directly online from within X-Ways Forensics.

• When the dongle is in insurance mode, you can use it to execute X-Ways Forensics only for a certain number of times. After that or when the number of remaining executions drops below a certain limit, you can top up the dongle, free of charge. You can do that as often as you like, unless you have reported the dongle as lost. After a top up, the dongle supports usually 40 new executions again, but that number may change at any time without prior notice. In particular it might be reduced if you or many other users have previously reported one or more insured other dongles as lost.

• The number of supported executions left in the dongle is displayed in Help | Dongle. It is decremented some seconds after starting X-Ways Forensics by 1, and then again for each new day when X-Ways Forensics is still running.

• The fee for a replacement dongle is currently EUR 89. Additional shipping charges apply only for shipment by FedEx International Priority or a similar service instead of ordinary postal mail, if offered.

• You can turn your dongle back to normal mode at any time, as always by generating a transaction code in X-Ways Forensics and receiving an activation code back from the server. Important: As soon as you submit the transaction code online, the dongle is already considered no longer insured by us.

• Submitting transaction codes requires an Internet connection and that the server is operative. If you have just loaded this web page from the web server and can read this, you know it is currently operative.

• You can report an insured dongle as lost via e-mail (we need the dongle ID), or (better) submit the transaction code that you can generate for that purpose in advance under Help | Dongle on this web site.

• Dongles in insurance mode cannot be used by versions before v16.1 SR-1.

• Dongles must not be excessively converted from uninsured to insured and back too often. You cannot request more than one top-up activation code from the server in advance for future use. Activation codes expire when used.

Dongles for X-Ways Imager and dongles that were programmed with an expiration date cannot be insured.