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X-Ways Training
Rates / Terms / Cancellation Rules / Refund Policies

All X-Ways Training bookings are specific to a particular date. We do not accept generic training bookings without a specific event identified.
Rate:	Gov	Regular
Typical discount	-10% only for government2	0%
Guaranteed reservation	yes	yes
Name changes allowed	yes	yes
Rebooking allowed (change to other date)	no	no
Eligible for license discount if such a discount is offered for that particular class	yes	yes
Waiting list priority1	lower	higher
Rules before a class is confirmed
Cancellation by attendee3	100% refund	100% refund
Cancellation by X-Ways	100% refund	100% refund
Rules after a class has been confirmed
Cancellation by attendee 28 days before or more	55% refund	60% refund
Cancellation by attendee 14-27 days before	45% refund	50% refund
Cancellation by attendee less than 14 days before/no show	strictly no refund	strictly no refund

 

There is no guarantee that all rates are available for all classes and offered all the time or at all. That includes the Government rate. Please check on the respective class web page for available rates. Availability of a certain rate may end at any time for various reasons. Seats are limited. Cancellation periods are based on the date/time zone at the location of the training.

¹) Notifications of sudden vacancies are sent by e-mail, asking prospective attendees on the waiting list to confirm that they are still interested, and they should specify their preferred rate. The first confirmation received within 24 hours for the highest rate specified will get the seat. (Silver and Gold customers who mention their status get priority.) If no response is received at all within 24 hours, the first response after that will get the seat, regardless of the preferred rate. On weekends the time limit is 48 hours instead of 24 hours. Once a seat is tentatively assigned to someone on the waiting list, he or she must sign up within 18 hours.

²) Warning: Only for employees of a government agency if sent by that government agency. If you sign up with the government rate without being eligible, you will be excluded from the training, you will only get 90% of your payment refunded, and you will likely be permanently blacklisted for all future software and training purchases. When in doubt about your eligibility, please ask before signing up. Do not use any e-mail address other than your official work e-mail address if you pick the government rate. Hotmail, Gmail and other anonymous free e-mail addresses make you look suspicious. Please be assured that we are very strict about these terms.

³) Cancellation requests and other inquiries should be directed to training@x-ways.com.