Forensics Dongle Insurance
By default, if your
dongle for X-Ways Forensics is lost, misplaced
or stolen, we do not send you a replacement, as the original
dongle can still be used (by
whoever) to run the software, even by yourself if it shows up
again. You cannot buy a new dongle in such a case, only a new license!
(Remember that even if you have to buy a second license
just for that reason, in total you still pay less than for 1 license of
However, you can protect some or all of your dongles against that risk and run
them in insurance mode. This mode allows you to report
a dongle as lost if you
cannot find it any more or suspect theft, and to order a replacement
dongle. When used in insured mode, a dongle can only be used to start up
the software a limited number of times, and must be topped up when
it is close to running out of executions or has run out
already. Topping up a dongle (i.e. increasing the number of allowed
program starts) is free and a matter of a few seconds
if X-Ways Forensics has an Internet connection (otherwise do it
manually, see below). Once a dongle is reported as lost, it cannot get topped up any more
because it is black-listed on the server, so the dongle's potential misuse is limited.
Insurance mode is available only
for perpetual licenses, not
for non-perpetual licenses/dongles with an expiry date
for licenses for X-Ways
Forensics, not X-Ways Imager or X-Ways Investigator
if and as long as your
licenses still have access to updates
Insurance mode is
recommended in particular for dongles that you often use on
site (not only in your own office), carry with you when travelling, or that you leave to contractors,
consultants, auditors, lawyers, externally working or temporary employees,
students etc. or
generally if you want to reduce your risks or for peace of mind.
This service has been available since August 2011, but continued availability is not guaranteed. A
variant of dongle insurance is to
mothball a dongle.
Enter Transaction Code or Dongle ID Here
How It Works
These are the rules that you
accept if you use a dongle in insurance mode:
You can change the operation mode of your dongle
to insurance mode at any time in X-Ways Forensics under Help |
Dongle. Important: The dongle is actually considered
insured by X-Ways only when for the first time you top up the dongle
and get an activation code back from the server. You should do that
very soon after changing to insurance mode.
Transaction codes are produced
by X-Ways Forensics, when you wish to change the operation mode of
a dongle or choose to top up a dongle. You can either copy transaction
codes in X-Ways Forensics and manually paste them on this web page to submit them,
or click the button in X-Ways Forensics to send them directly if
the computer on which you run X-Ways Forensics is connected to
the Internet. You can set up a computer with Internet
access and an installation of
X-Ways Forensics which you don't actually use for cases, just for the purpose of
For any valid transaction code
submitted to the server, you get an activation code returned.
That activation code needs to be manually copied and pasted in X-Ways Forensics,
except if you send the transaction code directly online from
within X-Ways Forensics, in which case everything happens
When the dongle is in
insurance mode, you can use it to execute X-Ways Forensics only
for a certain number of times. Once exhausted or when the number of
remaining executions drops below a certain limit, you can top up the dongle
with more uses,
free of charge.
You can do that as often as you like, unless you have reported
the dongle as lost. After a top up, the dongle supports usually 40 new executions again.
That number may
change at any time without prior notice. It is greater for
multi-user dongles and network dongles that represent many more
licenses. The number might
be reduced if you or many other users have previously reported one or more insured
other dongles as lost.
The number of supported executions left in
the dongle is displayed in Help | Dongle. It is decremented some seconds after starting X-Ways Forensics
and then again for each new day when X-Ways Forensics is still running.
You can turn your dongle back
to normal mode at any time, as always by
generating a transaction code in X-Ways Forensics and receiving
an activation code back from the server.
Important: As soon as you submit the transaction code online, the
dongle is already considered no longer insured by us.
A thief might try to cancel the insurance
of a stolen dongle in order to thwart the whole protection and be able to use the dongle for an
indefinite time, thereby also preventing you from purchasing a
replacement dongle (we will not offer a replacement dongle any
the insurance was cancelled). To make sure that no thief can
do that before you have a chance to report the dongle as lost, it is important to register your e-mail address(es) with the
dongle in our insurance database. You will be prompted for that when topping up your
dongle for the first time. Once done, you
will receive the final transaction code for cancelling the
insurance via e-mail, so that only you can cancel it.
Submitting transaction codes requires an Internet connection
and that the server is operative. If you have just loaded this
web page from the web server and can read this, you know it is
You can report an insured dongle as lost
via e-mail (we need the dongle ID), or (better) submit the
transaction code that you can generate for that purpose in
advance under Help | Dongle on this web page.
Dongles must not be excessively converted from
uninsured to insured and back too often. 5-10 times is
considered out of the ordinary already. Insurance is for long-term use. You cannot request more
than one top-up activation code from the server in advance for
future use. Activation codes expire when used.
This service may be discontinued at any time,
in general or just for dongles of certain customers, so that no
further top-ups or switches from uninsured to insured mode are
possible any more.
What It Costs
The insurance is free of charge until further
notice, except if you lose an insured dongle and require a
replacement or if you require manual interventions or e-mail support from
X-Ways with respect to the dongle insurance in any way.
Cost of 1 replacement dongle in
No of licenses
represented by dongle
|2 or more
|4 or more
|8 or more
|16 or more
|32 or more
|64 or more
|128 or more
|256 or more
|512 or more
to change. Additional shipping charges apply only for shipment by
FedEx International Priority or a similar service instead of
ordinary postal mail, if offered. The replacement dongle has to be
ordered online through a special link that we provide. Again, a replacement offered
only if the
lost dongle was insured!
Cost of other manual interventions by X-Ways, e.g. manual unblocking
for an accidentally
sent dongle loss report, correction of a registered e-mail address
or individual e-mail support (unless required because of a technical error
on our side):
EUR 29 minimum
per instance. You can already pay this amount through
when you approach us for assistance. Thank you.
All prices subject to VAT if applicable.